Website Terms of Use – Hotel MetraSquare Melaka

Welcome to the official website of Hotel MetraSquare Melaka. By accessing or using our website, you agree to comply with these Terms of Use and applicable laws.

Our website is designed to provide information about our accommodations, facilities, services and online reservations, ensuring a convenient and seamless experience for our valued guests.

Hotel MetraSquare Melaka strives to ensure that all information displayed on our website is accurate and up to date.

Room descriptions, facilities, promotions, rates and availability may change from time to time. We reserve the right to correct errors or update website information where necessary, without affecting confirmed booking rights under applicable laws.

All reservations made through our official website are subject to availability, applicable rate plans and booking conditions displayed during the reservation process.

Guests are responsible for providing accurate personal information and reviewing their booking details before confirmation.

Cancellation, amendment, refund and no-show conditions are governed by the applicable terms provided at the time of booking.

Payments made through our website are subject to the payment methods and conditions presented during the booking process.

Payments may be processed through authorised third-party payment service providers.

Guests are advised to verify their reservation details and payment amounts before completing any transaction.

The photographs, text, logos, designs and other original materials featured on this website are owned by Hotel MetraSquare Melaka or used with permission from their respective owners.

Unauthorised reproduction, distribution or commercial use of protected website content is prohibited without prior written permission from the relevant rights holder.

Visitors are expected to use our website responsibly and for lawful purposes.

Any attempt to disrupt website operations, gain unauthorised access, submit fraudulent reservations or misuse online services is strictly prohibited.

We reserve the right to take reasonable action against activities that compromise the security or functionality of our website.

We respect the privacy of our guests and website visitors. Personal information collected through ourwebsite is handled in accordance with our Privacy Policy and applicable Malaysian data protection laws.

Our website may contain links to third-party services or external websites. These services may operate under their own terms and privacy policies.

Guests are encouraged to review the relevant policies before using external services.

We aim to provide a reliable and accessible online experience. However, temporary interruptions may occur due to system maintenance, technical issues or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Hotel MetraSquare Melaka is not responsible for losses arising solely from temporary website unavailability beyond its reasonable control.

Nothing in these Terms of Use excludes or limits any rights or liabilities that cannot lawfully be excluded.

Hotel MetraSquare Melaka may update these Terms of Use periodically to reflect changes in website operations, services or legal requirements.

Updated terms will be published on our official website. Changes will not retrospectively alter confirmed reservations except where permitted by law or agreed by the relevant parties.

These Terms of Use are governed by the applicable laws of Malaysia.

For enquiries regarding website usage or reservations, please contact our hotel directly.

Hotel MetraSquare Melaka

Official Website: www.hotel-metrasquare.com.my

Contact Email: +606 - 318 3399

Operating Company: Hotel Metra Square (Melaka) Sdn. Bhd.

Your Comfort. Our Commitment.