Hotel Policies & Business Rules

All reservations at Hotel MetraSquare Melaka are subject to room availability and confirmation. Guests are encouraged to provide accurate booking details to ensure a smooth and seamless reservation experience. Room rates, inclusions and booking conditions are subject to the selected reservation package.

Guests are required to present valid identification upon check-in. Standard check-in and check-out times are as stated in the booking confirmation. Early check-in and late check-out requests are subject to room availability and may incur additional charges.

Payment must be made according to the terms specified during reservation. Additional charges may apply for services or facilities not included in the booking package. A refundable security deposit may be required upon check-in, subject to the applicable reservation conditions.

Cancellation and amendment requests are subject to the terms of the confirmed reservation. Unless otherwise stated in the applicable booking conditions, cancellations made within 48 hours before the scheduled check-in are non-refundable. No-shows may also result in charges according to the selected rate plan. Guests are encouraged to contact the hotel directly for assistance.

For the comfort and safety of all guests, room occupancy must comply with the maximum capacity of the reserved room category. Guests are expected to maintain a peaceful environment, respect hotel property and comply with hotel regulations throughout their stay.

Smoking is prohibited in designated non-smoking areas. Guests may be held responsible for damage to hotel property beyond normal wear and tear.

Hotel facilities and services are provided according to their respective operating hours, availability and applicable conditions. Additional charges may apply to selected services, including meeting facilities, special arrangements and Metra Polo Lounge access.

Guests are encouraged to enquire with our Front Office team for further information.

The safety, comfort and well-being of our guests remain a priority at Hotel MetraSquare Melaka. All guests are required to observe hotel safety procedures and follow reasonable instructions provided by authorised hotel personnel.

Guests are encouraged to safeguard their personal belongings and report any safety or security concerns to the Front Office.

Hotel MetraSquare Melaka reserves the right to update its operational policies when necessary, subject to applicable laws and confirmed booking terms.

Guests are encouraged to review their reservation conditions before arrival. For any clarification or special arrangements, our team will be pleased to assist.