Privacy Policy & Personal Data Protection

At Hotel MetraSquare Melaka, your privacy and trust are important to us. We are committed to protecting your personal information and handling it responsibly in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA), as amended.

We may collect personal information such as your name, contact details, identification information, reservation details and payment-related information.

Information may be obtained directly from you, through our website, authorised booking platforms or during check-in. Certain information is necessary to process reservations and comply with legal requirements.

Your personal information is used to manage reservations, process payments, provide hotel services, respond to enquiries and fulfil applicable legal obligations.

We may also communicate special offers and hotel updates where you have provided the necessary consent.

We respect the confidentiality of your personal information.

Where necessary, information may be shared with authorised reservation providers, payment processors, hotel service providers and relevant authorities for operational or legal purposes.

Personal data may be processed outside Malaysia where necessary, subject to applicable legal requirements and safeguards.

We take reasonable administrative and technical measures to safeguard personal information against unauthorised access, misuse, loss and disclosure.

Personal information is retained only for as long as necessary to fulfil operational purposes and applicable legal obligations.

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

You may request access to or correction of your personal information, withdraw consent where applicable, and opt out of direct marketing communications.

Please note that certain information may be required to complete reservations or provide hotel services.

At Hotel MetraSquare Melaka, we value your trust and are committed to maintaining responsible personal data practices.

For enquiries, requests or complaints concerning your personal information, please contact our designated privacy representative.

Hotel MetraSquare Melaka

Official Website: www.hotel-metrasquare.com.my

Privacy Contact: frontoffices@hotel-metrasquare.com.my

Telephone: +606 - 318 3399

Operating Company: Hotel Metra Square (Melaka) Sdn. Bhd.

We may update this Privacy Policy periodically. Any revisions will be published on our official website.